We at Copper Utensils are committed to providing best quality products to our customers. Our quality check before packaging ensures that the product that you receive is of the best quality. However, in case of in transit damages or some defect in the product full refund of the amount spent is done. You can get the refunds in your bank account within 1 working days. Our refund policy is simple and easy to understand.
The order cannot be cancelled once it leaves the warehouse.
Copper utensil guarantees the return of the amount paid and the liability is limited to that amount.
Items can also be returned if found defective. Returned items should be unused, should not be washed or soiled or tampered. All packing labels and manuals should be intact to get a refund.
Replacement will depend on the availability of the same product.
Combination sales items are taken as one and are replaceable whole and not in part.
Copper is a very soft material and can easily be dented or scratched during the process of transportation. Therefore, any refund or return will not be initiated if you receive a product which is slightly dented or scratched. But in case of extreme damage, we will happily offer you a refund or return.
Please Note- Any custom duty or charges will be payable by the customer only, if applicable in their country/area.
once confirm order can not be cancel or refund ( for wholesale bulk order )
All returns and replacements have to be done in the window of 1 days only for retails price copper item under value 5000 rupees.
Breakage or damages while using the product is not covered for returns or refunds.
All accessories and packaging material should be intact and in the condition in which it was delivered.
All items on copper utensils are covered under the terms and conditions on the website and who come digital our platform for single piece or bulk piece ( retail/wholesale)
Copper articles react to water and the same should be taken care of. You can see the video on our website for the details
Refund is initiated once the returned items are received by us only for retails copper item .(under value 5000 rupees)
Net Banking/Credit/Debit card refund is done back to the same channel.
Online wallet balance is returned back to the online balance in the wallet.
No refund/return is done after the expiry of the 1 day return/refund window.(under value 5000 rupees)
The return window starts after the goods have been delivered.
For any further assistance you can call our 24 hour customers service number or leave a message on live chat.
The company shall not be liable for any loss incurred due to the causes beyond ,damage,floods,accidents,fire,theft,war anythink.
we will also not be liable for any loss,misdelivery ,delay or damage/quality issue any article.
any goods/article loss,damage,missing customer own risk.
The company shall not be liable for any loss arising due to confiscation of goods by any government or local authorities.
all above our legal term and condition apply on wholesale bulk order who come our platform (dr.king copper) by digital platform or google. ( who purchase/buy our copper item by call/whatsapp/email or directly contact us )
Good’s once sold will not be taken back or exchanged/refund.
No claim for breakge of sortage will be entertained afterwards.
100% advance payments.